Frequently asked questions
Do you offer free shipping?
Yes, we offer free premium shipping because we value you as a customer and want to provide you with the best service.
Can I return the item(s) if I don’t like them?
Yes, you can return your order within 30 days of receiving it.
How can I track my order?
You can track your order by entering your Order Number or Email/Phone Number on the "Track Your Order" page. Once you’ve entered your information and clicked "Track," you will be able to see the status of your order.
How can I contact the customer service?
Your satisfaction is our top priority. Whether you have questions or need additional support, our customer service team is here to help. Feel free to contact us at info@ava-sarah.com or via contact form. We offer personal attention and care to ensure your experience with us is as effortless and enjoyable as you would expect.